Vera Cortez Hill

Roya Iravani a month ago

Mr. Crist is a wonderful person. He always provides the best service, beyond my expectations. He made everything very easy for me during my move-in process. He is straightforward, attentive, and very helpful. Everyone on the Vera Cortez team has been polite and nice. There were a few minor issues, but the team responded quickly and provided the best service possible. At this point, the only issue I have is the neighbor above me making a lot of noise. I am not sure what I should do about it. Other than that, I have not had any serious issues since I moved in. Thank you again to the Vera Cortez team for all your help and support.

Bryce Morley 4 months ago

My girlfriend and I lived here about a year ago. At the time of living here we would rate it a solid 5/10. The apartments themselves are fairly renovated but you can tell the building itself is old. In the summer the hallways and the bedroom get very hot and sticky since there is no central air in the building. What really upset us though was the move out process. We lived in the apartment complex for 11 months. The video attached is our final move out after I cleaned, vacuumed and swept all the floors and countertops. The deposit for this place was $750. 2 weeks later we received a letter stating that we owed an ADDITIONAL $350 after using our full deposit because of various damages associated with how we left the apartment. They went on to say that they had deducted water, sewage, and trash from 10 months prior for our “free 5 weeks” when we signed the lease. In addition, they have their head of maintenance come into the apartment and basically mark whatever they want as needing to be replaced or fixed and then hire a contractor who can charge whatever since they pass the costs off to the tenant. They claimed they needed to repaint the walls and that “touch ups do not exist.” They also wanted to charge $350 to replace the bottom of the tub because of some scratches near the drain that were present when we first moved in.I reviewed the lease and noticed they charged us in full for the repainting when it says that the owner pays 25%. I brought this up and they said it was a “mistake” and that they would adjust it. They then when on to say that “you are obligated to return the premise in the exact same condition or better” and that “standard wear and tear does not exist.” I sent in this video to the office where we were told that the charges would still stand. It wasn’t until I threatened small claims court that they reduced the charges. Be incredibly mindful if you are renting from this place. They pass on every charge possible to you including water, sewage, and trash all while still charging close to the same prices as the newer complex across the street. When you move out take a video of the place otherwise you will be screwed and pay whatever BS charges they want to make up.

Sterling a month ago

I have been living here 5 months now and I can’t wait for my lease to be finish. They have great customer service respond to work orders in a timely manner. The apartment layout is nice, with hardwood floors and modern appliances. Nice amenities; the corner store is a plus. However, the ventilation is not good no central ventilation: there is no air conditioning in the rooms, so the rooms get very hot (uncomfortable) even in the living room is sometimes hot even with the window ac, the apartment especially the bathroom and room always smell like weed (i don’t smoke and it is non smoking facility). Also, the smell inside the building (common areas) and parking structure is horrible (hate it) ,I am embarrassed to have guests because it be smelling like feces, urine and carcasses and we only get one free parking (most households have two cars), elevators always broken. If these issues were to be addressed the apartment would perfect.

Sean H 4 months ago

DIGUSTING SMELLS. Prepare for the smell of URINE, FECES, and dead animal carcass odor in the elevator lobbies on almost all floors. Guests physically gag and have to cover their noses with their shirts. Incompetent management and cleaning procedures. Complete disregard for “non-smoking” community. Even after presenting photographic evidence of other tenants breaking the lease policy by smoking on their balcony nothing, and i repeat nothing is done other than a boiler plate email reminder to obey rules. Not to mention frequent package theft with no recourse.

Yunsung Lee 2 months ago

Despite some minor issues with the building, such as the elevator and broken cabinets, I overall stay was decent for the rent amount and even referred several friends. However, the main issue that frustrated me was not receiving our deposit back. We were charged for hefty cleaning and painting fees after staying for less than a year, which felt unreasonable. What was even more frustrating was the move-out process. I scheduled a pre-move out inspection three times, and they failed to show up each time. I attempted to contact the leasing office but received zero response. My roommate is currently deployed, and I am relocating overseas for military orders, which made the lack of communication even more frustrating.