At Home Hawaii Real Estate Sales & Property Management

Lisa Stewart 4 months ago

As a landlord, I greatly value this property management team. They operate with strong accountability, clear communication, and excellent follow-through. Tenant relations are handled professionally, maintenance issues are addressed promptly, and financial reporting is organized and transparent. Their management gives me complete confidence that my property is in capable hands.

Curtis Thompson 2 years ago

ADVICE ON RENTING FROM AT HOME HAWAII I have enjoyed renting long-term in Oahu (Honolulu) from several different companies. I feel compelled, however, to warn you about any contemplated rental from AT HOME HAWAII. While the house we rented was well-kept and beautiful (>100 years old), the terms of the security deposit and lease were problematic. I'd still rent from AT HOME HAWAII, but please accept the following advice before engaging this Company: 1. Deposit—Don’t make a deposit to AT HOME HAWAII without first seeing the entire lease. AT HOME HAWAII will ask for a one-month rent deposit and a signed ‘Agreement’ which says that you MUST sign a subsequent lease (which will not yet have been presented to you). The Agreement will say that you will lose the entire deposit ($10,000 in our case) if you do not sign the lease (which, again, you will not yet have seen). If you sign this initial Agreement, you will feel pressured (under duress) to agree to unreasonable terms in the lease for fear of losing your deposit. So, make sure you have reviewed the official lease making any deposit. 2. Lease—Have a careful legal review of the entire lease (17 pages): a. Property Maintenance--In Hawaii, it is very difficult to hire maintenance services, so don’t agree to take on maintenance items beyond normal cleaning of the furnished unit. If you break something, you must pay for the damage repair, but AT HOME HAWAII should be in charge of the following: i. Plumbing—Don’t agree to hire plumbers to take care of plumbing problems inside of the house. Our rental house was >100 years old, and many plumbing problems beyond normal ‘wear and tear’ can occur. Plumbers are difficult to hire in Hawaii, and you do not need to be trying to secure one when you are trying to enjoy your furnished Hawaiian rental house. ii. Window cleaning—Don’t agree to clean outside windows when moving out (inside is OK)—Our house was two stories high, so cleaning the outside windows involved ladders/scaffolding. Securing this service is difficult in Hawaii iii. Steam cleaning of cushions and mattresses—You must leave the house in clean condition (beyond normal ‘wear and tear’), but you should not be responsible for deep cleaning (mattresses, couches, etc). Once again, finding this professional service in Hawaii is very difficult. iv. Service of air conditioning units—Periodic servicing of A/C units (beyond monthly cleaning of the filter by the tenant) should be the responsibility of AT HOME HAWAII. It is almost impossible to secure an A/C service person in Hawaii. b. Security deposit—Don’t agree to retention of the security deposit beyond the items that Hawaii law allows (i.e. failure to pay rent, damages from pets, outstanding utilities, etc). In particular, don’t agree in the lease that the deposit can be retained punitively for continued rent after the lease period ends (This is not legal, anyway).

Glenna Maras 6 years ago

I have had the opportunity to work with Greg and Cindy as a renter and also for a home purchase. They were my property managers for about 3 years, no complaints there. Greg was alway very attentive to my needs as a renter. When it came time for us to purchase our own home Cindy was my buying agent. On both accounts they were great. Cindy was a huge blessing in our recent home buying experience as our transaction was a little tricky. She guided us through as well as stepped in and went over and above when our lender ( who was new) began struggling meeting his obligations. We could have easily have lost our home and our deposit if it weren't for Cindy stepping in and handling things. THANK YOU Cindy!!

Helen Jones a year ago

We had a wonderful time. The location is a short walk to the beach. They had lots of beach gear for us to use. The home was cute and clean. I’m so glad it had air conditioning! The kitchen is small if you plan to cook in much. But it worked and was cute with retro appliances. We even had our own plumeria tree!

Holly Nelson 8 years ago

I met Greg and Cindy through a mutual friend and jumped at the chance to work with them when the opportunity presented itself. At Home Hawaii is an honest, knowledgeable and driven company. Greg and Cindy make every effort to ensure a smooth transaction for all parties and maintain professionalism at all times. I would ONLY recommend a company with integrity when it comes to property management and real estate. At Home Hawaii is certainly top notch.