Western Homes-Sales Office

Kim Castagna 4 years ago

I live in the 2003 Ponderosa model from Western homes. 6 bed, 4 bath, 3 car garage, approx 2800 sq ft. The original roof and dual HVAC units are still in great condition. No cracks in the stucco. Amazing quality especially for the price. Very happy with this house. They have also recently helped me to reduce my homeowners insurance. Wonderful organization. I highly recommend Western homes for you next build.

The one Negrete 8 years ago

Yes the models are nice and the sales staff are helpful and non pressure, but once you move to the building portion of your house get ready! Western will drag their feet on EVRRYTHING! My home was supposed to be done in February then it was first week of March and we are in April now and No one has even touched my house in weeks. There should be multiple sub contractors on site to work on these houses but there is only one with several week gaps in between. So frustrating! They need new aggressive management that cares and maybe Western can save their reputation. Everyone told me not to go with Western but they had the best price and I had no choice.

Becky Cardoza 7 years ago

If I had the opportunity to rethink my decision to have Western Homes build my house, I would go with a different builder. The company has not met any of their ‘stated’ timelines, they have not produced a quality product and refuse to provide a completion date. I have had to extend the construction loan twice, and pay penalties on the loan, due to the lack of completion. They broke ground in September 2017 and as of now, cannot provide a completion date even though they provided a statement that the ‘process’ would be completed approximately 8 weeks after the cabinets were installed. That was done at the end of May 2018, and it has now been 14 weeks. Getting anything done is like pulling teeth. Communication with the owner and his contractor, Jay Bains, does not happen unless you instigate, via email, and insist on a reply back. They will not install or make arrangements for utilities, you should not expect that they will do that for you. Do not believe that they will complete any build within their advertised time line of 30 weeks. Expect to have to review all of their work, before completion, and provide them with numerous lists of items to be addressed. My current list has been with them since June 2018, and I keep adding to it. Expect to hear, from Mr Bains, the ‘you should just live with...’ any defect you find and that the repair or fix would be worse than what you have. I will be issuing a complaint with the contractors board, against the company and Mr Bains, for false advertising, poor construction quality and failure to meet expected timelines. Not to mention their sub contractors stealing items from the job site and drinking while on the job site. So, unless you want to review their work daily, and be on-site every day of the build, DO NOT USE THIS COMPANY!

L 5 years ago

Very nice and professional employees. Clean model homes that you can walk through. They are very helpful and will work with you to create your dream home.

Jeff Jones 10 years ago

Bricker Homes is right up the street, I would stop there and look at their homes as well. Check out the BBB and Yelp reviews of each business too. Its quite informing.